Articles of Interest

We'll be posting interesting articles here about accessibility and telecommunications.

 

ANATAD compares Braille Input and Web Accessibility on Android vs iPhones

Posted on 03 September 2020

In the main segment of this podcast, the ANATAD team talked about and demonstrated braille input and web accessibility on the Android and iPhone platforms and when all was said and done, there was no doubt as to who the winner was. It really became apparent that one of the platforms really did need to do a lot of work to make this right sooner, rather than later. Check the podcast here.

 


Workplace Technology Solutions from the National Relay Service

Posted on 27 August 2020

The Department of Communications and the Arts have issued a new version of their Workplace Technology Solutions document, which aims to help you identify which type of technologies and apps might be useful in your workplace. Topics include how to download applications, captioning private phone calls and voice messages in the office, caption virtual Microsoft Teams meetings, caption conversations and private phones calls as well. You can download a PDF version of the document here.


Have you checked the ANATAD Podcast?

Posted on 20 August 2020

The ANATAD Podcast is here to bridge the gap for blind users of technology. The aim of ANATAD Podcast is to change people's perspective of Android usage by the blind and the visually impaired. ANATAD stands for Android News, Apps, Talk And Deals.

Check the podcast to find information on useful topics related to Android phones, all discussed from the perspective of blind and visually impaired technology users. Some of their most recent episodes include discussions on Braille input and web accessibility of Android vs iPhone, use of chat apps, email check, the most recent Andriod versions, reviews of the newest phones to hit the market and much more!

You can check all the Anatad Podcasts here

Resources for providers

Devices and Apps

If you are device manufacturer, a retailer or an app developer and you wish to have your products included on our website, please email us on This email address is being protected from spambots. You need JavaScript enabled to view it.

Your device or app must meet the following criteria to be listed on this website:

  • Phone, tablets and other communication equipment: Your device must allow two-way communications, it is designed for mainstream use, or to assist seniors or people with disabilities. We do not list office equipment or computers.
  • Accessories: Accessories listed on this place help seniors and people with disability access the telecommunication functions of their phones and tablets.
  • Apps: Apps listed on this website help seniors and people with disability access the telecommunication functions of their phones and tablets.

Training Providers

If you wish to have your organisation listed as a training provider for Accessible Telecoms, please complete the attached form and email it back to us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Note: Equipment and training providers must have an active ABN, Australian contact numbers and a physical Australian Address.

docxTelecom_Training_Registration_Form_-_07_2020.docx

pdfTelecom_Training_Registration_Form_-_07_2020.pdf

About Us

The Accessible Telecoms project is Australia’s first independent and up-to-date guide to mainstream and assistive telecommunication products suitable for people with disability. This is a free service that can be used by anyone, including people with disability, their families and carers, service providers and advocates.

This project is an initiative of the Australian Communications Consumer Action Network (*ACCAN) to address the lack of consolidated information about accessibility features on telecommunications equipment available in Australia, and it was made possible thanks to a readiness grant from the National Disability Insurance Agency (NDIA).

The Accessible Telecoms Project is supervised by ACCAN’S Inclusion Team and has been developed with the input of an advisory committee formed by experts on senior and disability matters. The input of this committee is reflected on the types of products listed on the website, the accessibility features included for each device and the accessibility of the webpage among other topics.

*ACCAN is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services. ACCAN focuses on goods and services encompassed by the converged areas of telecommunications, broadcasting, the internet and online services, including both current and emerging technologies.

To learn more about ACCAN, visit www.accan.org.au

Have questions about Accessible Telecoms? Please email your enquiry to This email address is being protected from spambots. You need JavaScript enabled to view it.

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Teletypewriter (TTY) Type and Listen Calls

Type and Listen Calls are ideal if you have difficulty speaking or communicating on the phone, can hear adequately, and don't use a computer or mobile phone.

You type your message and listen to the responses.

Use a TTY (telephone typewriter).

How it works

TTY Type and Listen

In this type of call you type your side of the conversation on your TTY keyboard and the relay officer reads it aloud to the other person on their phone. You then listen to the other person speak directly to you.

Relay officers are the central link in the phone call. They stay on the line throughout each call to help it go smoothly, but do not change or interfere with what each person says.

Equipment

You will need a specialised fixed-line phone known as a TTY.

A TTY has a keyboard where you can type your side of the message. (There is also and a small display screen for users who can't hear and need to read the responses.)

The main model of TTY for Type and Listen calls is the Uniphone, a combined TTY and telephone.

In most cases you can rent a TTY for about the same cost as an ordinary phone through the disability equipment schemes offered by Telstra and Optus.

Adding a speakerphone to your TTY

You may find it more convenient to have a speakerphone connected to your TTY so you don't have to hang up the receiver each time you type. (Note that you will have to turn off the speaker button each time to prevent "jumbling" of your messages.)

It is possible to use a Superprint TTY and speakerphone together on some phone lines only. However it does not work in all situations and we recommend that you trial it first.

You may be able to rent a speakerphone from your telephone company for the same cost as a standard phone. 

Other equipment

You might find other equipment useful, such as a phone arm, flashing light or phone double adaptor. This will depend on your personal requirements.

Contact the NRS Helpdesk for more information on disability equipment schemes, and where to obtain TTYs and other specialised equipment that you might need.

What does it cost?

Relay calls within Australia are free. However, you will be connecting to the internet and charges for your data use will depend on your internet or mobile data plan.

If you want to make calls to phone numbers overseas or premium-rate (1900) calls you will need a prepaid phone card or an NRS account.

 

Further information and useful links:

TTY Type and Listen Fact Sheet
Teletypewriter (TTY) Options Fact Sheet
Making a Type and Listen Call Instruction Sheet
Answering a Type and Listen Call Instruction Sheet
Making a Type and Listen Call to Emergency Services Instruction Sheet
NRS Service Features Web Page
Numbers for calling a NRS User
NRS App – Apple App Store
NRS App – Google Play

*The information contained in this document comes from the National Relay Service Australia.

Download: docxNRS807 Type and Listen Calls - Version 1 (DOCX)

Video Relay

Video Relay calls are ideal if you want to make a call using Auslan to someone who speaks English and uses an ordinary phone.

This is a video-based relay call using a camera and the internet, so you sign your message, and you watch the signs on the screen.

Use a computer, laptop, tablet or smartphone.

How it works

Video Relay

In this type of call you can use Auslan to communicate with a relay officer via the relay service website or app. Then, the relay officer translates from Auslan to spoken English to the person you are calling and signs back their part of the conversation to you.

Equipment

You will need:

  • A computer (with a webcam), a tablet or a smartphone.
  • A Skype account and username (free to download from the internet and open an account) or NRS app
  • A good broadband connection with both download and upload speeds of at least 1.5 Megabits per second.

Note that broadband speeds can vary depending on a range of environmental and technical factors such as connection type, distance from the exchange (in the case of ADSL) and the number of people using the same connection. Go to this page to test if your connection is fast enough to make a video relay call.

You can also use a smartphone with a good camera and a good internet connection.

What does it cost?

Relay calls within Australia are free. However, you will be connecting to the internet and charges for your data use will depend on your internet or mobile data plan. In most cases data is part of a monthly cap. Bear in mind that video calls use quite a lot of data, so check your plan.

If you want to make calls to phone numbers overseas or premium-rate (1900) calls you will need a prepaid phone card or an NRS account.

Further information and useful links:

Video Relay Fact Sheet
Preparing to make a Video Relay Call Instruction Sheet
Preparing to make a Video Relay Call Auslan Video (YouTube)
Making a Video Relay Call Instruction Sheet
Making a Video Relay Call Auslan Video (YouTube)
Answering a Video Relay Call Instruction Sheet
NRS Service Features Web Page
Numbers for calling a NRS User
NRS Video Relay Skype Contact
NRS App – Apple App Store
NRS App – Google Play

*The information contained in this document comes from the National Relay Service Australia.


Download: docxNRS804 Video Relay - Version 1 (DOCX)

Using the internet, mobile phone or tablet:

NRS Chat Calls without speech or hearing
NRS Captions   Calls with or without hearing, using your voice
Video Relay     Calls using Auslan

Using only a mobile phone without a data plan or the internet:

SMS Relay Calls using mobile phones without the internet on the mobile phone

Using only a landline (home) phone line:

Type & Read  Calls (using a TTY) without speech or hearing
Speak & Read Calls (using a TTY) with or without hearing, using your voice
 

For people with difficulties speaking only:

Type & Listen Calls without the internet (using a TTY) without speech. Using your hearing
Speak & Listen  Calls using your voice, with an operator to re-speak when needed
Text & Listen Calls using mobile phones without internet on the mobile phone

Important Information

More information:

Available at the Department of Infrastructure, Transport, Regional Development and Communications website for people with who are deaf, hard of hearing and/or have a speech impairment. Access Hub 

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NDIS - funded by the National Disability Insurance Agency

Welcome to Accessible Telecoms. Use this free service to find independent and up-to-date information on telecommunication products and services that are suitable for seniors and people with disabilities.

 

Please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. if you know of some information we could include, or if you feel that the information we have isn’t up to date or correct.

Accessible Telecoms has been developed by the Australian Communications Consumer Action Network (ACCAN) with funding from the National Disability Insurance Agency (NDIA).

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