Other telecoms services in Australia

Person using a teletypewriter to type and read calls.

Teletypewriter (TTY) Type and Read Calls

Who can use Type and Read calls? Type and Read Calls are ideal if you are deaf, don’t want to speak on the phone and don’t use a computer or mobile phone. This is a text-based relay call, so you…

Calling an National Relay Service (NRS) User

Placing a call to a National Relay Service User allows the call receiver with a hearing impairment to utilise the government service and engage in the conversation.

Voice Relay

Voice Relay Calls are ideal if you have difficulty speaking or communicating on the phone and can hear adequately. You can use your own voice or voice output device (which may be hard for others to understand on the phone). Use…

TTY Type and Listen Calls

Teletypewriter (TTY) Type and Listen Calls Type and Listen Calls are ideal if you have difficulty speaking or communicating on the phone, can hear adequately, and don’t use a computer or mobile phone. You type your message and listen to…

SMS Relay

SMS Relay calls are ideal if you are deaf, can’t hear well or have difficulty using your voice. You just need a mobile phone. This is a text based relay call using the mobile phone network, so you type your…

Video Relay

Video Relay calls are ideal if you want to make a call using Auslan to someone who speaks English and uses an ordinary phone. This is a video-based relay call using a camera and the internet, so you sign your…

NRS Captions

NRS Captions are great if you have a hearing impairment but prefer to use your own voice, and you can use your residual hearing if you want to as well.
You speak directly to the other person (no typing). You can listen to their responses as well as read them, shortly after they have been captioned by the relay officer.

NRS Chat

NRS Chat calls are ideal if you are deaf, have difficulty hearing or using your voice. The service requires an internet connection and a computer, tablet or smartphone.
This is a text based relay call using the internet, so you type your messages and read the responses.

NRS App screenshots - select call type & connect with a relay officer.

Using the National Relay Service (NRS) App

The National Relay Service can be accessed through the NRS App, allowing any Australian who is Deaf, hearing impaired or speech impaired to make and receive phone calls on their smartphone or tablet. The app provides easier ways to make…

Senior male accessing support on his phone and laptop

National Relay Service

View this content in Auslan video Using the internet, mobile phone or tablet: NRS Chat Calls without speech or hearing NRS Captions Calls with or without hearing, using your voice Video Relay Calls using Auslan Using only a mobile phone…